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How can we help?
My card has been billed as Symbios Solutions, what is it for?
We service over 5 million dating and social networking customers globally on a variety of different sites spanning across the United Kingdom, Ireland, South Africa, New Zealand, Australia, United States and many more.
If you have a transaction that you do not recognise, please contact us using the form below. Our customer service department will be delighted to get back to you with the exact details of your purchase or answer any questions that you might have.
Our team works from 9.30am to 4.30pm Monday to Friday and we aim to reply to enquiries during these times within 24 hours.
Please note there are also several other companies globally also calling themselves “Symbios Solutions” that we are not affiliated with in any way.
Before you get in touch
Using the form on this page is the quickest way for us to help — it captures the details we need to find your account first time.
Handy to have ready
- The name on your bank card
- The amount and date of the charge
- The country you're based in
- Hours
- Monday to Friday, 9:30am – 4:30pm (excluding UK bank holidays)
- Address
- 1634 Parkway, Whiteley, Fareham, Hampshire PO15 7AH, United Kingdom
Send us a message
The details below help our team match your enquiry to the right account and reply as quickly as possible.